A Analysis of the Influence of Service Quality on Public Satisfaction in The Covid-19 Pandemic Time at Dadi Mulya Village Office, Samarinda Ulu District

Authors

  • Sattar Sattar Sekolah Tinggi Ilmu Manajemen Indonesia Samarinda

Keywords:

Community Satisfaction , Service Quality, COVID-19

Abstract

In this study it was intended to find out and analyze the effect of service quality on community satisfaction during the Covid-19 pandemic at the Dadi Mulya Village Office, Samarinda Ulu District, Samarinda City. The results of the calculation of the correlation coefficient value (r) = 0.770 means that there is a close relationship between the service quality variable and the community satisfaction variable, and it can be stated that there is a positive and one-way relationship between the community satisfaction and service quality. The coefficient of determination (r2) = 0.5924 indicates that the effect of service quality (variable X) on community satisfaction (variable Y). So service quality contributes to community satisfaction of 59.24% and the remaining 0.4076 or 40.76% is influenced by other variables not explained in this equation. From the calculation results it is known that the t value is 9.259 while the t table with an alpha of 0.05 and a significant level of 95% is 2.001. This shows that the calculated t value is greater than the t table value, thus the hypothesis proposed previously can be accepted or the correlation is significant.

References

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Published

12/31/2022

How to Cite

Sattar, S. (2022). A Analysis of the Influence of Service Quality on Public Satisfaction in The Covid-19 Pandemic Time at Dadi Mulya Village Office, Samarinda Ulu District. PANRITA: Journal of Science, Technology, and Arts, 2(2), 1–5. Retrieved from https://journal.dedikasi.org/pjsta/article/view/42

Issue

Vol. 2 No. 2 (2022): PANRITA: Journal of Science, Technology, and Arts

Section

Articles

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